Return Policy
RETURNS AND EXCHANGES
Customer satisfaction is our goal at meamo. In the event that any full priced meamo item does not meet your expectations, please return it in its original unused condition with tags and original packaging (if any) for a refund or for a prompt exchange.
All return, credit, and exchange requests should be made within 14 days of receipt of the order. We will not process any requests that fall beyond those 14 days. Any items that do not meet these guidelines will be returned to you.
If a damaged or defective item is shipped to you, or an item is missing from your order, please notify us within 10 days from the day you receive your package.
HOW TO RETURN
All returned items should be accompanied by a properly completed return form, which helps us process your return quickly! A link to our return form can be found here:
Please send all returns or exchanges to the following address:
Meamo
Esmoreitlaan 1, bus 39
2050 Antwerpen
Belgium
Questions? Feel free to call us at +32 (0)484 274 004
Please allow 2-3 weeks from the date we receive your return for your return request to be processed. Delays may occur during holidays and sales. We thank you for your patience!
REFUNDS
Returns will be credited to the original form of payment on full-priced items only. We will not process incomplete returns, so please make sure that the item that you are returning is complete. If it is not complete, your refund will not be processed and your item(s) will be returned to you. Sale items are final sale and cannot be returned.
Please allow 2-3 weeks from the date we receive your return for your account to be credited. It may take 3-5 business days for the credit to appear on your statement.
EXCHANGES
Not happy with your order? We're happy to exchange your full-priced item(s) for something else. We will honor one exchange request per order. Please download and fill out our return form, mark the item(s) that you would like in exchange for the item(s) being returned. In rare instances, stock may not be available to fulfill your exchange request. In the event that a no-stock situation occurs, we will refund you the purchase price to your original form of payment. Please keep in mind, your purchase price will be the amount we apply to any exchange.
Please ensure that the item you are sending us for exchange is complete. If it is not complete, it will be returned back to you and your exchange request will not be processed.
Any package postmarked after 14 days will be returned to you.
REFUNDS/EXCHANGES - JEWELRY
Please Note: Jewelry must be in it's original unused condition (i.e. no scratches, etc) and the original packaging and size tag (if any) must be included with any return/exchange request. Earrings are final sale and not eligible for return.
INCORRECT, DAMAGED, OR MISSING ITEMS
If the wrong item is shipped out to you due to a mistake on our part, your returned or exchanged item(s) will be shipped at no cost. If a damaged item is shipped to you, or an item is missing from your order, please notify us within 10 days from the day you receive your package by replying to your confirmation email.
Notifications received after the 10 days will not be honored.
INTERNATIONAL ORDERS
International shipments are shipped via a professional delivery company and usually arrive anywhere between 7-14 working days after being shipped from our warehouse - depending on your location. Meamo is not responsible for weather or shipping carrier delays. All prices listed on our website are in Euro. We do not price match.
Please expect delays during holidays and sales.
TAXES & DUTIES
Shipping charges do not include taxes or duties. All customs, duties and fees, taxes and any other charges and fees are the responsibility of the customer. We do not collect VAT, duties and/or taxes and cannot predict what those charges will be. Please contact your local customs office to request the details of these charges, if any.
Customs authorities require that we state the value of your order directly on your package(s). These authorities have the right to release or deny the release of your package. We are not responsible for any delays in delivery due to this process.
RETURNS
Meamo is not responsible for the cost of return shipping. If you decide to refuse any shipments from meamo, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
Return requests must be postmarked within 14 days from the day you receive your package(s). Refunds will be processed in the original form of payment not including duties, taxes, and shipping charges which are non-refundable. We will only accept returns that are in their original unused condition with tags and original packaging (if any).
Please send all returns or exchanges to the following address:
Meamo
Esmoreitlaan 1, bus 39
2050 Antwerpen
Belgium
Questions? Feel free to call us at +32 (0)484 274 004
UNCLAIMED INTERNATIONAL ORDERS
If your order is shipped to an address outside of Europe and it is returned to us because you are not able to retrieve the package from custom’s, or the package is returned to us because a mail service is unable to successfully deliver your order to you, we will reship your order when the new shipping costs have been paid for. If you would not like to have your order reshipped to you, we will offer you a refund for the cost of the order.